Ji77 FAQ – Common Questions & Support Guide

To join ji77's referral program, log in to your account first. Head to Account Settings or the "Refer & Earn" section to find your unique referral code and link.

What to do next:

1. Share your referral link or code with a friend.
2. Your friend signs up for a new ji77 account using that code.
3. Once your friend makes their first deposit (minimum ৳500), the referral bonus will be credited to your account.
4. The more active your referred friends are, the more additional commission you can earn in certain programs.

The exact amount and terms of the referral bonus may change based on current promotions — so check the promotions page or live chat to confirm. One important note: attempting to claim referral bonuses by opening multiple accounts yourself will result in all accounts being suspended.

After registering with ji77, some details can be updated on your own, while others require assistance from Support.

What you can change yourself: Log in and tap the profile icon in the top right, then go to "Account Settings" or "Edit Profile". You can directly update your email address, notification preferences, and some personal details. Make your changes and save.

Changes made through Support: To change your name (tied to KYC verification) or mobile number, contact us via live chat or at support@ji77.click. Identity verification will be required — you may need to submit a copy of your national ID or passport. This is a security measure. Changes are usually applied within 24–48 hours.

Keep in mind — if KYC is required for withdrawals, the name on your account must match the name on your national ID. So if there's an error, it's best to correct it as soon as possible.

Changing the language on ji77 is simple and can be done at any time.

On the website: There is a language selection icon or dropdown in the upper right corner of the page or in the footer — it usually displays a globe icon or the text "EN". Tapping it will show a list of available languages; from there, select "Bengali" or "Bangla". The page will refresh and switch to Bengali.

On the mobile app: Tap the menu or settings icon in the app, then look for the "Language" option. Select Bengali and save — the app will restart and display in Bengali.

Once you set the language to Bengali, the app will open in Bengali automatically from then on — no need to change it every time. Note that clearing your browser cache may reset this setting, in which case simply set it again.

KYC (Know Your Customer) is an identity verification process that must be completed before your first major withdrawal. It's in place to protect your account and your funds.

Required Documents:

• ID Document (one): National ID (NID), Passport, or Driving License
• Selfie: A clear selfie holding your ID document
• Proof of Address (in some cases): Bank statement or utility bill (within the last 3 months)

How to submit: Log in and go to Account Settings > "Verification" or "KYC" section. Make sure your document photos are clear and legible — blurry or cropped images may be rejected.

Timeframe: After submitting the correct documents, verification is usually completed within 1–3 business days. If it's urgent, let us know via live chat and it will be processed faster. Once KYC is done, you won't need to submit it again.

A forgotten password and a missing OTP are two separate issues — and the fixes are a little different for each.

Forgot your password (when OTP is working):

1. On the login page, tap the "Forgot Password?" link.
2. Enter your registered mobile number.
3. A 6-digit OTP will be sent to your number — enter it within 5 minutes.
4. Set a new password — at least 8 characters, with a mix of uppercase and lowercase letters.
5. Log in with your new password.

If you don't receive the OTP: Wait a moment first — network delays can sometimes take 2–3 minutes. If it still doesn't arrive, use the "Resend" option and check that your SIM card is working properly.

If your number has changed or the OTP is not working at all: Email support@ji77.click directly. Your account will be recovered after identity verification (with a copy of your NID or passport). This is typically resolved within 24–48 hours.

App crashes or failing to open are usually caused by one of a few things — an outdated version, cache issues, or low storage on your device. Try these steps one by one:

First Step:

1. Close the app completely (remove it from the background as well).
2. Restart your phone once.
3. Try reopening the app — this alone fixes most problems.

If you're having trouble:

1. On Android, go to Settings > Apps > ji77 > Clear Cache. On iOS, uninstall and reinstall the app.
2. ji77 App Page Download the latest version from.
3. To install the APK on Android, you'll need to allow "Install from unknown sources" in your settings.

Where to get updates: The ji77 app is not available on the Google Play Store — download it directly ji77 App Page Must be downloaded from the app page. When a new update is available, the app will notify you upon login — or you can check the app page directly. iOS users can install via Safari. If problems persist, contact live chat with your phone model and Android/iOS version.